HAIR COLOUR, BALAYAGE AND HAIRDRESSING SERVICES IN PYRMONT

THANK YOU FOR CHOOSING STUDIO MUSE HAIR CLUB

BEFORE YOU BOOK

Thank you for choosing the Studio Muse healthy hair Club. We’re so happy you’re considering booking your hair appointment with us.

As a small, one-on-one salon, we focus on personalised service, beautiful colour artistry and caring for your hair.

Before booking, please take a moment to read our policies below. We want you to feel prepared, comfortable and confident before your visit.

01. LOCATION & PARKING

Our studio is located at Jones Bay Wharf, Pyrmont, approximately a 10-minute walk from The Star Sydney.

If you’re driving from Sydney CBD, the journey typically takes around 10 minutes, depending on traffic.

Please note that our studio does not have dedicated parking facilities.

Wilson Parking: Nearby parking options are available, including all-day parking.
Street parking: Limited to 1P or 2P spaces.
Colour appointments: As appointments can take 4–6 hours, we recommend arranging suitable parking in advance.
Please allow extra time for parking and walking to the studio so you can arrive relaxed and ready for your appointment.

02. ARRIVAL TIME

Please arrive 10 minutes before your appointment so we can start on time.

If you are running late, please contact us as soon as possible. Depending on how late you arrive and the service booked, we may need to shorten, adjust or reschedule your appointment.

Thank you for respecting our time and other clients’ appointments.

03. CANCELLATION & RESCHEDULING

As a small salon, we reserve dedicated time for every client. We kindly ask for at least 7 days’ notice if your plans change.

7 days or more before your appointment: Cancellation or rescheduling is free of charge.
Less than 7 days before your appointment: A fee of 30% of your booked hair service price applies to cancellations and rescheduling, including same-day changes.
No-shows: If you miss your appointment without notice, the same 30% fee applies.

04. GUEST & CHILDREN POLICY

Our studio is a small, one-on-one space, so we ask that you attend your appointment alone.

If you need to bring a guest, child or support person, please contact us before your appointment so we can plan accordingly.

05. HAIR RESULTS & ADJUSTMENTS

We take pride in our colour artistry and always aim to achieve results that suit your hair goals and condition.

Your final result may depend on your hair history, existing colour, hair condition and what is safely achievable.

If you have concerns about your results, please contact us within 7 days of your appointment so we can assess the situation and discuss an appropriate adjustment.

Please note:

All adjustments must be discussed and approved by us before any further service.
For clients travelling from interstate or overseas, we cannot offer salon adjustments more than 7 days after the appointment.
A change of preference does not automatically qualify for a refund.
We will assess concerns fairly and in accordance with Australian Consumer Law.

06. PREVIOUS COLOUR HISTORY

Your hair history is important for achieving the best possible result while protecting your hair.

Before booking, please tell us about any previous treatments, including:

Box dye or at-home colour.
Henna or plant-based colour.
Previous colour corrections or colour removal.
Bleach, lightening or other chemical treatments.
Any other treatments that may affect your hair.
Please disclose these treatments even if they were done a long time ago.

Accurate information helps us understand your hair, recommend the right service and determine what results may be achievable. Undisclosed treatments may affect your final result and what can safely be done.

07. HAIRCARE & MAINTENANCE

Looking after your hair at home is an important part of maintaining your salon results.

After your appointment, we will recommend suitable aftercare products and explain how to care for your hair.

Your results may vary depending on your home haircare routine, washing frequency, heat styling, lifestyle and hair condition.

Following our recommendations can help maintain your colour and hair health, although we cannot guarantee how long results will last for every client.

If you need advice, we are always happy to help.

08. RESPECTING OUR STUDIO

We love what we do and want every client to feel welcome, comfortable and cared for.

We kindly ask that you treat our team, studio and appointment times with respect. We value kindness, honesty and open communication, and appreciate the same consideration we give to every client.

Thank you for helping us maintain a positive and welcoming environment.

We truly appreciate your trust in us and look forward to welcoming you into our studio.

We can’t wait to look after you and your hair.

With love,
Studio Muse Hair Club